Privacy Policy

Butterfield App

Effective Date: 10/05/2026
Business Name: Butterfield
Website: www.butterfieldcookies.com.au
Contact Email: info@butterfieldcookies.com.au
Phone: 0480 769 995

1. Introduction

Butterfield respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use the Butterfield mobile app, website, customer rewards program, online ordering features, wholesale portal, staff portal, manager portal, director portal or any related Butterfield digital services.

By using the Butterfield app, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

Depending on how you use the app, we may collect the following information:

Customer Information

  • Name
  • Email address
  • Phone number
  • Date of birth, where provided
  • Login details
  • Customer profile details
  • Order history
  • Loyalty points
  • Coffee reward stamps
  • QR code/customer ID
  • Delivery or pick-up details
  • Payment-related information
  • App usage information
  • Device and diagnostic information

Staff, Manager and Director Information

If you use the app as a staff member, manager, director or administrator, we may collect:

  • Name
  • Email address
  • Phone number
  • Role or permission level
  • Clock-in and clock-out records
  • Store location assigned to you
  • Roster or shift information
  • Internal activity logs
  • Location data when required for clock-in/out verification
  • Account access and permission history

Wholesale Customer Information

If you use the wholesale portal, we may collect:

  • Business name
  • Contact person
  • Email address
  • Phone number
  • Business address
  • ABN, where required
  • Order history
  • Pricing tier
  • Delivery or pick-up details
  • Account notes and business-related details

3. How We Use Your Information

We collect and use your information to:

  • Create and manage your account
  • Process orders
  • Manage customer rewards and loyalty points
  • Generate and verify customer QR codes
  • Track coffee reward stamps
  • Provide customer support
  • Send order updates
  • Send promotional offers, where permitted
  • Manage wholesale orders and accounts
  • Manage staff clock-in/out, rosters and permissions
  • Improve the app and customer experience
  • Detect fraud, misuse or unauthorised access
  • Comply with legal, tax and business record obligations

4. Payments

Payments may be processed through third-party payment providers such as Stripe, Square, Apple Pay or other payment platforms.

Butterfield does not store full credit card details directly inside the app unless clearly stated and securely handled by an authorised payment provider.

Your payment information is handled by the relevant payment provider in accordance with their own privacy and security policies.

5. Location Data

The app may request location access for staff clock-in and clock-out features.

Location data is used to confirm whether a staff member is within an approved store location or geofence when clocking in or out.

We do not use staff location data for unrelated tracking. Location access is only used where required for app functionality and business operations.

6. Camera Access

The app may request camera access to:

  • Scan customer QR codes
  • Upload product or profile images where supported
  • Support internal app features that require image capture

Camera access is only used when you choose to use a feature that requires it.

7. Notifications

The app may send push notifications for:

  • Order updates
  • Rewards updates
  • Loyalty offers
  • Birthday offers
  • Important account messages
  • Staff or internal updates
  • Store announcements

You can manage notification permissions through your device settings.

8. How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

  • Secure login systems
  • Access controls
  • Role-based permissions
  • Encrypted connections
  • Limited staff access
  • Secure third-party service providers
  • Regular system monitoring

However, no digital system is completely risk-free. You are responsible for keeping your login details secure and not sharing your password with others.

9. Third-Party Services

We may use third-party services to operate the app and business, including but not limited to:

  • App hosting providers
  • Database providers
  • Payment processors
  • SMS or email providers
  • Analytics tools
  • Push notification services
  • Authentication providers such as Google or Apple
  • POS or ordering integrations

These third parties may collect, store or process information on our behalf where required to provide app functionality.

10. Marketing Communications

We may send you promotional messages about Butterfield products, rewards, offers or updates.

You may opt out of marketing communications at any time by using the unsubscribe option where available or contacting us directly.

Important service messages, such as order updates or account security messages, may still be sent even if you opt out of marketing.

11. Account Deletion

You may request or initiate deletion of your Butterfield account through the app, where available, or by contacting us.

When an account is deleted, we will take reasonable steps to delete or de-identify personal information linked to that account, unless we are required to keep certain information for legal, tax, accounting, fraud prevention, dispute resolution or business record purposes.

Some order history, transaction records or staff records may need to be retained where required by law or legitimate business obligations.

12. Accessing or Correcting Your Information

You may contact us to request access to, or correction of, the personal information we hold about you.

We may need to verify your identity before providing access or making changes.

13. Children’s Privacy

The Butterfield app is not intended for children under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

14. Overseas Disclosure

Some of our technology providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available through the app or website. Continued use of the app after changes are made means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions, account deletion requests or complaints, contact us at:

Butterfield
Email: info@butterfieldcookies.com.au
Phone: 0480 769 995
Website: www.butterfieldcookies.com.au
Address: 2 Main Lane, Merrylands NSW 2160