Refund policy

Refund Policy

At Butterfield Cookies, we stand by the exceptional quality of our cookies and are committed to ensuring your complete satisfaction. Due to the perishable nature of our products, we are unable to accept returns or exchange items.

Quality Concerns: If your cookies do not meet your expectations in quality or freshness, please contact us within 24 hours of receiving your order at hr@butterfieldcookies.com.au. We ask that you provide details of the concern along with any relevant photographs so we can understand the issue and address it promptly.

Cancellation Policy: If you need to cancel your order, please reach out to us at least 24 hours before the scheduled dispatch time. Once an order is in the process of being prepared or has been dispatched, we cannot accept cancellations.

Customer Service: Your feedback is invaluable, and we are always here to help resolve any issues or concerns that may arise. Please don't hesitate to reach out to us for assistance.

We appreciate your understanding and thank you for choosing Butterfield Cookies.